Airbnb Welcome Message Examples: Booking to Check-Out
A good welcome message is warm, short and useful: a greeting, the one thing the guest needs to know next, and an invitation to ask questions. Below are examples for each stage of a stay. Replace the brackets, keep your own voice and send them from your phone or a template.
Timing at a glance
| Stage | When | Purpose |
|---|---|---|
| Booking | Within a few hours | Thank, confirm, set expectations |
| Pre-arrival | 2-3 days before | Directions, check-in details, guide link |
| Check-in day | Morning or on arrival | Entry steps and a friendly greeting |
| Mid-stay | Day 2 for longer stays | Ask if everything is OK |
| Check-out | Evening before | Time, steps, thanks |
| After stay | Next day | Thanks and invitation to review |
Booking confirmation
Hi [Name], thank you for booking [Home name]! We are looking forward to hosting you from [date] to [date]. I will send check-in details a few days before you arrive. In the meantime, let me know if you have any questions.
Pre-arrival
Hi [Name], your stay is coming up! Here is what you need: - Address: [address] - Check-in from [time] - Parking: [details] - Guide and Wi-Fi: [link] I will send the entry code on the day. Safe travels!
Check-in day
Welcome, [Name]! The entry code is [code]. Wi-Fi is [name] and the password is in the guide on the table. Let me know when you arrive, and message me if you need anything.
First evening (optional)
Hope the arrival went smoothly! If anything is unclear, the guide has the answers, or just message me.
Mid-stay
Hi [Name], just checking that everything is going well. Is there anything you need? Enjoy [local detail].
Check-out reminder
Hi [Name], a gentle reminder that check-out is at [time] tomorrow. The steps are on the sign by the door: lock up, leave the key [location] and toss towels in the tub. Thank you for being such great guests.
After the stay
Thank you for staying with us, [Name]. We hope you had a lovely time. If you have a moment, we would appreciate your honest feedback. Safe travels!
For ideas on reviews, see review templates for hosts.
Special situations
Late arrival
No problem, you can check in any time after [time]. The entry steps are in the guide, and I am a message away.
Early arrival request
I will check whether the home is ready earlier. I will let you know by [time]. If not, you are welcome to leave luggage [where].
Late check-out request
Thanks for asking. [I can offer until X / Unfortunately we have a guest arriving that day].
Something broke
Thank you for telling me. I will take care of it. Is there anything I can do right now to make the stay comfortable?
Tone tips
- Use the guest's first name.
- Lead with the useful part.
- Use plain language, no jargon.
- Keep it to three or four short lines.
- Reply promptly. Speed builds confidence.
- Stay inside the platform's messaging for anything related to the booking.
Keeping messages consistent
Keep all your messages in one document so you can copy and adjust them. Update the details when something changes. Add a line of local color to each message to make it personal. Link to your welcome book and your check-out instructions rather than repeating them.
Ready-made helpers
The Stayworks Host Kit includes a printable welcome book and a digital welcome guide to link in your messages, check-out and welcome signs, and a toolkit web app with message templates for common situations. A separate set of 50 guest message scripts is available as an optional add-on at checkout. The kit is $19.00 one time.
Quick checklist
- Thank within hours of booking.
- Send details before arrival.
- Make the check-in message short.
- Remind about check-out the evening before.
- Say thanks after.